Rapid technological growth has made a lot of things easier for us. Especially when it comes to learning. In recent times, we have witnessed the methods of learning as well as testing unfolding. Thanks to that, academic learning along with skilled-base professional education is becoming available for more and more people today.
Online learning has gained popularity in multiples countries across the world. As you can find various universities, schools, corporations and professional institutes that offer innovative online courses.
Therefore, people now have an option to obtain knowledge and skills in a convenient as well as inexpensive way. And with so many individuals going for online learning, the requirement for a potent online examination system has also increased big time. Subsequently, the demand for reliable proctored testing centers has also gone super high.
With this global growth in the requirement for online testing, many institutions have begun to work on this demand. Such establishments are looking for more dynamic and modern service management along with service delivery models. It is mostly because online test proctoring is nowadays basing itself on the IT Infrastructure Library (ITIL) global framework which offers simple applied guidelines, making it easier for services providers to follow.
There is a growing demand for online test proctoring services to be taken from a sophisticated managed services approach. Gone are the days when people could accept an outsourcing model of online proctoring which involved the faculty contracting assistance for proctoring. Now higher education institutions together with professional testing organizations have better expectations from online proctoring, especially in terms of quality control.
So, if we talk about a business case of online proctoring based on managed services approach, it would include:
- Greater levels of expectations from service
- A large variety of service capabilities
- Certain costs
A model like this would be defining all the risks and benefits attached to it in clear terms. The success of such a model would depend on the choice of the organization as it is necessary for it to regulate with the variety of expanding needs of your exam delivery infrastructure.
Make sure you have different categories of service level
It is essential to ensure that not all the tests and assessments go through the same monitoring process. You obviously have a budget to handle. So, make sure that the higher stakes exams have a greater level of monitoring. And the less important exams can be placed in a lower category of service in order to save money.
Make complete use of Analytics
With a managed services approach, you can accurately analyze the increase in demand over the next few years. There is an availability of metrics that lets you analyze, discover patterns and resolve any reoccurring problems. This way you can enhance your service levels and bring your costs down.
This industry is still in its initial stage and requires progression in relation to service policy, the procedure as well as standards to have a strong global exam delivery model.